PDF Ebook The ISM Method: Past, Present and Future of IT Service ManagementBy Wim Hoving, IT Service Management, Jan Van Bon

PDF Ebook The ISM Method: Past, Present and Future of IT Service ManagementBy Wim Hoving, IT Service Management, Jan Van Bon

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The ISM Method: Past, Present and Future of IT Service ManagementBy Wim Hoving, IT Service Management, Jan Van Bon

PDF Ebook The ISM Method: Past, Present and Future of IT Service ManagementBy Wim Hoving, IT Service Management, Jan Van Bon

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The book The ISM Method: Past, Present and Future of IT Service Management describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way.

In the book, the lessons of 30 years are used to put an end to the chaos and complexity of ineffective ITSM projects. Based on simple paradigms, a single and compact solution is described for the integrated service management with People, Process and Product. This is not achieved by setting ITIL or ASL aside, but by rearranging the many valuable elements of these frameworks into a simple logical structure, and filling the gaps. Although the paradigms are explained extensively in the book, the solution is very practical and has been proven in recent years in dozens of projects with small and large organizations.

This publication describes the implementation method, with a strong focus on quality assurance and cultural change, a comprehensive definition list, and an example of a compact process model.

• Sales Rank: #3443545 in Books
• Published on: 2012-11-29
• Binding: Paperback
• 220 pages

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Free Ebook Sociology Through Active Learning: Student ExercisesBy Kathleen McKinney, Barbara S. Heyl

Free Ebook Sociology Through Active Learning: Student ExercisesBy Kathleen McKinney, Barbara S. Heyl

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Sociology Through Active Learning: Student ExercisesBy Kathleen McKinney, Barbara S. Heyl

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"A great source for kinesthetic learning activities. I've used the book for designing my course for multiple learning styles."
―Megan Thiele, University of California, Irvine

This student workbook is designed to allow you to easily integrate multiple active learning exercises into your Introduction to Sociology courses. Many teachers want to use "active learning" in their class, but don't have the materials commensurate with that pedagogy. These 51 active learning exercises have been carefully selected from a nationwide search of the best class-tested active learning material available in sociology. Affordably priced, this workbook provides the best that sociology has to offer!

Key and New Features

• Offers many fresh exercises―about 40% of the assignments are new to this edition
• Features tear-out worksheets for ease of submission and grading
• Presents a wide variety of exercises in terms of content, time required, usefulness for individual or group completion, and relevance for in-class or out-of-class practice

Accompanied by High-Quality Ancillaries!
Instructor Resources on CD provide detailed information on using, grading, and adapting the exercises. In addition the CD also includes commentary from the contributing authors explaining their experiences with the exercises, including how they promote specific learning goals and how current instructions to students facilitate the assignment. This CD-ROM features new components to the summary chart for instructors that indicate which assignments have web components, which have global aspects, and other criteria to help professors select the most useful exercises for their teaching needs.

• Sales Rank: #619278 in Books
• Brand: Brand: SAGE Publications, Inc
• Published on: 2008-07-10
• Original language: English
• Number of items: 1
• Dimensions: 11.00" h x .69" w x 8.50" l, 1.55 pounds
• Binding: Paperback
• 304 pages

Features

• Used Book in Good Condition

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PDF Download The Information Paradox: Realizing the Business Benefits of Information TechnologyBy John Thorp

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The Information Paradox: Realizing the Business Benefits of Information TechnologyBy John Thorp

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• Sales Rank: #2405407 in Books
• Published on: 2003
• Format: Import
• Original language: English
• Number of items: 1
• Dimensions: 9.29" h x .98" w x 6.30" l,
• Binding: Hardcover
• 336 pages

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PDF Download Somebody Should Have Told Us! Simple Truths for Living WellBy Jack Pransky

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If what you seeek is a better, more joyous way of being, the principles for living you will find within these pages will change your life. Jack Pransky, Ph.D. has authored a number of books on health and prevention, in 2004 he received the Vermont Prevention Pioneer's Award. 6 x 9 soft cover - 184 pages

• Amazon Sales Rank: #2718347 in Books
• Published on: 2008-05-21
• Original language: English
• Number of items: 1
• Dimensions: 9.02" h x .42" w x 5.98" l, .66 pounds
• Binding: Paperback
• 184 pages

About the Author Jack Pransky, Ph.D. is the founder/director of the Northeast Health Realization Institute. He authored the books, Prevention from the Inside-Out (2003); Prevention: The Critical Need (2001/1991); Parenting from the Heart (2000/1997); Modello: A Story of Hope for the Inner City and Beyond (1998); and co-authored Healthy Thinking/Feeling/Doing from the Inside-Out Prevention Curriculum for Middle School Students (2000). Pransky has worked in the field of prevention since 1968 in a wide variety of capacities and now provides consultation and training throughout the U.S. and internationally. In 2001 his book, Modello received the Martin Luther King Storyteller’s Award for the book best exemplifying King’s vision of "the beloved community," and in 2004 Jack won the Vermont Prevention Pioneer’s Award.

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